Field Collections Specialist - Flexible 4-Day Week

Encore Capital Group; Woking; Presencial; GBP 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

31 days holiday

Fuel card

Referral bonus

Uncapped monthly bonus

Medicash health plan

EAP

Employee networking groups

Team events

Recognition awards

Voucher incentives

Resumo da oferta

Orbit is recruiting a Field Collections Agent to visit customers at their homes in the Woking area, helping them address outstanding balances and identify sustainable payment options. The role emphasizes empathy, communication, and problem-solving in a field-based setting.

The position offers a 40-hour week with flexible shifts (8:00am–8:00pm, Monday–Friday) and the option to condense hours into a 4-day week. A car allowance, uncapped monthly bonuses, and a comprehensive induction are provided.

Qualificações

• Clear criminal record
• No CCJs, IVAs, or bankruptcies within the last six years
• Full UK driving licence with no more than six penalty points
• Access to your own vehicle
• Comfortable using technology and working independently in the field

Responsabilidades

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Conhecimentos

Driving licence

Independent working

Communication

Problem-solving

Customer facing

Ferramentas

iPad

Descrição da oferta de emprego

Orbit is recruiting a Field Collections Agent to visit customers at their homes in the Woking area, helping them address outstanding balances and identify sustainable payment options. The role emphasizes empathy, communication, and problem-solving in a field-based setting.

The position offers a 40-hour week with flexible shifts (8:00am–8:00pm, Monday–Friday) and the option to condense hours into a 4-day week. A car allowance, uncapped monthly bonuses, and a comprehensive induction are provided.