Field Collections Specialist | Flexible Hours & Uncapped Bonuses

CRU MCM Midland Management Costa Rica; Woking; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Monthly bonus

Induction programme

Medicash plan

EAP

Networking groups

Team events

Moments that Matter awards

Vouchers and prizes

Job summary

Orbit is seeking a Field Collections Agent in Woking to visit customers at their homes and help address outstanding balances with feasible repayment options. The role emphasizes empathy, clear communication, and problem-solving in a customer-focused setting.

The position offers a flexible 40-hour week with shifts from 8:00 am to 8:00 pm, an option for a 4-day week, and benefits including a car allowance, uncapped bonuses, and a comprehensive induction program.

Qualifications

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies within the last six years.
• Full UK driving licence with no more than six penalty points.
• Access to your own vehicle.
• Comfortable using technology and working independently in the field.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain the potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Full UK driving licence

Job description

Orbit is seeking a Field Collections Agent in Woking to visit customers at their homes and help address outstanding balances with feasible repayment options. The role emphasizes empathy, clear communication, and problem-solving in a customer-focused setting.

The position offers a flexible 40-hour week with shifts from 8:00 am to 8:00 pm, an option for a 4-day week, and benefits including a car allowance, uncapped bonuses, and a comprehensive induction program.