Field Collections Specialist — Flexible Hours & Uncapped Bonus

Encore Capital Group; Sunderland; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (including bankolidays

Fuel card for business mileage

Referral bonus scheme

Uncapped monthly bonus scheme (typical

Comprehensive 4-week induction

Access to Medicash health cash plan

Employee Assistance Programme (EAP)

Employee networking groups

Monthly online team events, concours,募

Moments that Matter recognition awards

Additional voucher and prize Incentves

Job summary

Orbit is recruiting a Field Collections Agent to visit customers in their homes and help address outstanding balances with empathy and practical payment options. You will work independently in the field, using an Orbit-issued iPad to update records and coordinate with client services.

The role offers a 40-hour week with the flexibility of shifts from 8:00am to 8:00pm, Monday to Friday, and potential to condense hours into a 4-day week. A car allowance and uncapped bonus accompany base pay.

Qualifications

• Must hold a full UK driving licence and have access to your own vehicle.
• Comfortable working independently in outdoor environments and meeting customers face-to-face.
• Excellent communication and problem-solving skills essential for customer-focused visits.

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts and process payments.
• Arrange suitable repayment plans and reconnect customers with client services.
• Update account outcomes in real time using an Orbit-issued iPad.
• Explain potential consequences of continued non-payment.

Skills

Full UK driving licence

Own vehicle access

Communication skills

Independent worker

Outdoor work

Tools

Orbit iPad

Job description

Orbit is recruiting a Field Collections Agent to visit customers in their homes and help address outstanding balances with empathy and practical payment options. You will work independently in the field, using an Orbit-issued iPad to update records and coordinate with client services.

The role offers a 40-hour week with the flexibility of shifts from 8:00am to 8:00pm, Monday to Friday, and potential to condense hours into a 4-day week. A car allowance and uncapped bonus accompany base pay.