Field Collections Consultant – Flexible Hours + Bonuses

Orbit Credit Services; Gloucester; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card

Referral Bonus Scheme

Uncapped monthly bonuses

Induction programme

Training and development

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent based near Gloucester. You will visit customers at their homes to discuss arrears and payment options, handle both regulated/non-regulated accounts, and set up repayment plans.

The role requires empathy, autonomy, and strong communication, with updates via an Orbit iPad. You’ll work a 40-hour week with flexible scheduling, plus generous bonuses and a comprehensive induction and training program.

Qualifications

• Full UK driving licence and access to a vehicle.
• Willingness to travel within Gloucester area (90-minute radius).
• Comfortable working outdoors meeting customers at their homes.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Educate customers about consequences of non-payment.
• Use Orbit-supplied iPad to update account outcomes in real time.

Skills

Driving licence

Face-to-face communication

Empathy

Tools

iPad

Job description

Orbit Credit Services is seeking a Field Collections Agent based near Gloucester. You will visit customers at their homes to discuss arrears and payment options, handle both regulated/non-regulated accounts, and set up repayment plans.

The role requires empathy, autonomy, and strong communication, with updates via an Orbit iPad. You’ll work a 40-hour week with flexible scheduling, plus generous bonuses and a comprehensive induction and training program.