Field Collections Agent: Flexible Home-Visit Role (Gloucester)

Midland Credit Management; Gloucester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus scheme

Uncapped monthly bonuses

Induction programme

Training and development

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent to meet customers at their homes within the Gloucester area, offering empathy, guidance, and practical solutions to help manage finances.

You will visit customers to discuss payment options, set up repayment plans, and update outcomes on an Orbit-supplied iPad. A full UK driving licence and access to a car are required, with a 40-hour week and flexible shifts including peak times.

Qualifications

• Full UK driving licence and access to a vehicle.
• Tech-savvy and comfortable working independently.
• Face-to-face interaction with customers in homes.
• Able to work flexibility and autonomy in scheduling.
• Looks to maintain compliance while helping customers with payments.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments and set up repayment plans.
• Educate customers about consequences of non-payment.
• Update account outcomes in real time using Orbit-supplied iPad.

Skills

Driving licence

Vehicle access

Independent work

People-facing

Flexibility

Tools

iPad

Job description

Orbit Credit Services is seeking a Field Collections Agent to meet customers at their homes within the Gloucester area, offering empathy, guidance, and practical solutions to help manage finances.

You will visit customers to discuss payment options, set up repayment plans, and update outcomes on an Orbit-supplied iPad. A full UK driving licence and access to a car are required, with a 40-hour week and flexible shifts including peak times.