Field Collections Specialist – Flexible Hours & Bonuses

Midland Credit Management; Croydon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus scheme

Uncapped monthly bonuses

Induction programme

Ongoing training and development

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes, offering empathy and practical solutions to help them manage their finances.

You will visit customers within Croydon, discuss payment options, and set up repayment plans while educating them about potential consequences of non-payment. The role is 40 hours a week with flexible shifts (8am–8pm) and multiple pattern options.

Qualifications

• Hold a full UK driving licence and have access to a vehicle.
• Comfortable meeting customers face-to-face in their homes.
• Strong communication skills and ability to explain options clearly.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Manage accounts for both regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Educate customers about consequences of non-payment.
• Use Orbit-supplied iPad to update account outcomes in real time.

Skills

Full UK driving licence

Access to a vehicle

Face-to-face communication

Job description

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes, offering empathy and practical solutions to help them manage their finances.

You will visit customers within Croydon, discuss payment options, and set up repayment plans while educating them about potential consequences of non-payment. The role is 40 hours a week with flexible shifts (8am–8pm) and multiple pattern options.