Field Collections Agent

Orbit Credit Services; Gloucester; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card

Referral Bonus Scheme

Uncapped monthly bonuses

Induction programme

Training and development

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent based near Gloucester. You will visit customers at their homes to discuss arrears and payment options, handle both regulated/non-regulated accounts, and set up repayment plans.

The role requires empathy, autonomy, and strong communication, with updates via an Orbit iPad. You’ll work a 40-hour week with flexible scheduling, plus generous bonuses and a comprehensive induction and training program.

Qualifications

• Full UK driving licence and access to a vehicle.
• Willingness to travel within Gloucester area (90-minute radius).
• Comfortable working outdoors meeting customers at their homes.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Educate customers about consequences of non-payment.
• Use Orbit-supplied iPad to update account outcomes in real time.

Skills

Driving licence

Face-to-face communication

Empathy

Tools

iPad

Job description

** Start date 12th October 2026**Location: Within a 90-minute travel radius of your home (applicants must reside within Gloucester)Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400Earnings Potential: Up to £35,765 per year (inclusive of car allowance)Hours: Flexible, 40 hours per week (including peak shifts)No Warrant Work InvolvedDo you:Hold a full UK driving licence and have access to a vehicle?Prefer working independently, outdoors, and engaging with people face-to-face?Value flexibility and autonomy in your schedule?If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.About the RoleAs a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.Your key responsibilities:Visit customers to resolve outstanding arrears and discuss payment optionsHandle accounts for both regulated and non-regulated clients. This will include reconnection visitsAccept payments, set up repayment plans, and re-engage customers with client servicesEducate customers about the potential consequences of non-paymentUse an Orbit-supplied iPad to update account outcomes in real timeWorking HoursWe offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:Monday–Friday visiting times are between 8am-8pmA number of shift pattern options available, you can choose between a 4 day or 5 day working week.Benefits31 days holiday (incl. bank holidays + December shutdown)Fuel card for business useReferral Bonus SchemeUncapped monthly bonuses (Up to £400)Comprehensive 5-week induction programmeOngoing training and professional developmentAccess to Medicash and Employee Assistance Programme RequirementsClear criminal recordNo CCJs, IVAs, or bankruptcies in the last 6 yearsFull driving licence (max 6 points), own car, and will require business insuranceTech-savvy and comfortable working independently**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.Work Location: In person