Field Collections Agent - Flexible Hours, Car Allowance

Orbit Credit Services; Newport; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped bonuses

Induction programme

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes in Newport and surrounding areas, helping them find workable solutions for arrears and finances.

You will assess options, discuss repayment plans, and update outcomes using Orbit-issued iPad, while delivering empathetic, practical guidance. A driving licence and car are required to perform field visits.

Qualifications

• Must hold a full UK driving licence.
• Must have access to a vehicle.
• Able to travel within Newport and nearby area.
• Experience in field/collections is desirable.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients.
• Accept payments and set up repayment plans.
• Re-engage customers with client services.
• Update outcomes using Orbit iPad in real time.

Skills

Full UK driving licence

Own car

Face-to-face customer engagement

Independent working

Flexible scheduling

Tech-savvy

Tools

iPad

Job description

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes in Newport and surrounding areas, helping them find workable solutions for arrears and finances.

You will assess options, discuss repayment plans, and update outcomes using Orbit-issued iPad, while delivering empathetic, practical guidance. A driving licence and car are required to perform field visits.