Field Collections Agent with Flexible Hours and Home Visits

Encore Capital Group; Newport; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Job summary

Orbit Credit Services in Newport is seeking a Field Collections Agent. You'll visit customers at their homes to discuss arrears, provide empathy, and help find a way forward with their finances.

The role includes handling accounts for both regulated and non-regulated clients, arranging repayment plans, and updating outcomes on an Orbit-supplied iPad in real time. Your work will support timely resolutions and customer welfare.

Qualifications

• Requires a full UK driving licence and access to a vehicle.
• Able to work independently and engage with customers face-to-face.
• Flexible, autonomous, and customer-focused.
• Comfortable using an iPad or similar device for updates.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Manage accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with services.
• Educate customers about consequences of non-payment.
• Update account outcomes in real time on Orbit's iPad.

Skills

Driving licence

Independent worker

People skills

Face-to-face interaction

Job description

Orbit Credit Services in Newport is seeking a Field Collections Agent. You'll visit customers at their homes to discuss arrears, provide empathy, and help find a way forward with their finances.

The role includes handling accounts for both regulated and non-regulated clients, arranging repayment plans, and updating outcomes on an Orbit-supplied iPad in real time. Your work will support timely resolutions and customer welfare.