Field Collections Agent

Encore Capital Group; Newport; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Job summary

Orbit Credit Services in Newport is seeking a Field Collections Agent. You'll visit customers at their homes to discuss arrears, provide empathy, and help find a way forward with their finances.

The role includes handling accounts for both regulated and non-regulated clients, arranging repayment plans, and updating outcomes on an Orbit-supplied iPad in real time. Your work will support timely resolutions and customer welfare.

Qualifications

• Requires a full UK driving licence and access to a vehicle.
• Able to work independently and engage with customers face-to-face.
• Flexible, autonomous, and customer-focused.
• Comfortable using an iPad or similar device for updates.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Manage accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with services.
• Educate customers about consequences of non-payment.
• Update account outcomes in real time on Orbit's iPad.

Skills

Driving licence

Independent worker

People skills

Face-to-face interaction

Job description

** Start date 12th October 2026

Location:Within a 90-minute travel radius of your home (applicants must reside within Newport)

Salary:From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential:Up to £35,765 per year (inclusive of car allowance)

Hours:Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?

• Prefer working independently, outdoors, and engaging with people face-to-face?

• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options

• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits

• Accept payments, set up repayment plans, and re-engage customers with client services

• Educate customers about the potential consequences of non-payment

• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday–Friday visiting times are between8am-8pm

• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)

• Fuel card for business use

• Referral Bonus Scheme

• Uncapped monthly bonuses (up to £400)

• Comprehensive 5-week induction programme

• Ongoing training and professional development

• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record

• No CCJs, IVAs, or bankruptcies in the last 6 years

• Full driving licence (max 6 points), own car, and will require business insurance

• Tech-savvy and comfortable working independently

At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.