Field Collections Agent

Midland Credit Management, an Encore Capital Group Company; Norwich; Hybrid; GBP 27,965 - 35,765; Full time

Benefits offered by this job

31 days holiday

Fuel card for business use

Referral bonus scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Job summary

A leading finance solutions provider is seeking a Field Collections Agent in Norwich, UK. You'll meet customers to assist them with their finances, offering empathy and practical solutions. This full-time position offers a competitive salary starting at £27,965, with the potential earnings of up to £35,765, including a car allowance and monthly bonuses. Work-life balance is emphasized with a flexible schedule and comprehensive training provided.

Qualifications

• Full UK driving licence and access to a vehicle.
• Prefer working independently and engaging with people.
• Clear criminal record and no recent financial issues.

Responsibilities

• Visit customers to discuss their outstanding arrears.
• Handle payment acceptance and set up repayment plans.
• Educate customers on payment consequences.

Skills

Customer service

Communication

Problem-solving

Flexibility

Tech-savvy

Job description

Field Collections Agent – Midland Credit Management, an Encore Capital Group Company

Start date: 16th February 2026.

Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft).

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (typical monthly bonus £200‑£400). Earnings Potential: Up to £35,765 per year (inclusive of car allowance).

Hours: Flexible, 40 hours per week (including prime hours).

No warrant work involved.

About the role

As a Field Collections Agent, you’ll be the friendly face of Midland Credit Management, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your Key Responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

Do you…

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• Monday‑Friday visiting between 8 am–8 pm and Saturday 9 am–1 pm.
• 10 of your 40 hours must be worked during prime hours (4 pm – 8 pm Monday, Saturday 9 am – 1 pm).

Benefits

• 31 days holiday (incl. bank holidays + December shutdown).
• Fuel card for business use.
• Referral bonus scheme.
• Uncapped monthly bonuses (£200–£400 typical).
• Comprehensive 5‑week induction programme.
• Ongoing training and professional development.
• Access to Medicash and Employee Assistance Programme.

Requirements

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and business insurance required.
• Tech‑savvy and comfortable working independently.

Job Type: Full-time

Pay: £27,965 – £35,765 per year

Job Ref: CCAFLD