Field Collections Agent

Encore Capital Group; Leicester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral Bonus Scheme

Uncapped monthly bonuses

5-week induction programme

Ongoing training and development

Medicash & EAP

Job summary

Orbit Credit Services is recruiting a Field Collections Agent to visit customers at their homes within the Leicester area. You will offer empathy, guidance and practical solutions to help customers manage their finances.

You will handle arrears, set up repayment plans, and educate customers on consequences of non-payment, using an Orbit iPad to update records. A full UK driving licence, access to a car, and the ability to work independently are essential.

Qualifications

• Hold a full UK driving licence and have access to a vehicle.
• Prefer working independently, outdoors, and engaging with people face-to-face.
• Value flexibility and autonomy in your schedule.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Educate customers about the potential consequences of non-payment.
• Use an Orbit-supplied iPad to update account outcomes in real time.

Skills

Full UK driving licence

Own car

Independent working

Job description

** Start date 12th October 2026**

Location

Within a 90-minute travel radius of your home (applicants must reside within Leicester)

Salary

From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential

Up to £35,765 per year (inclusive of car allowance)

Hours

Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client servicesEducate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday–Friday visiting times are between8am-8pm
• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (Up to £400)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.