Field Collections Agent

Encore Capital Group; Liverpool; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped monthly bonuses

Induction programme

Training and development

Medicash

Employee Assistance Programme

Job summary

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes within the Liverpool region to discuss arrears and payment options, offering empathy and practical solutions.

The role requires a full UK driving licence, access to a vehicle, and flexibility to work across a 40-hour week, including peak shifts; training and progression opportunities are provided.

Qualifications

• Must hold a full UK driving licence and have access to a vehicle.
• Able to work independently outdoors and engage customers face-to-face.
• Flexible and autonomous in scheduling.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Manage accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with services.
• Educate customers about consequences of non-payment.
• Use Orbit-supplied iPad to update account outcomes in real time.

Skills

Driving licence

Vehicle access

Independent work

Face-to-face communication

Job description

Start date 12th October 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between8am-8pm
• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (Up to £400)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.