Field Collections Agent

Encore Capital Group; Chelmsford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday (incl. bank holidays)

Fuel card

Referral bonus scheme

Uncapped monthly bonuses

Induction programme

Ongoing training

Medicash & EAP

Job summary

Orbit Credit Services is seeking a Field Collections Agent to visit customers at their homes and help them navigate their finances with empathy and practical solutions. This role requires independence, a UK driving licence, access to a vehicle, and comfort working outdoors with face-to-face interactions.

You will discuss payment options, set up repayment plans, and update systems in real time using an Orbit-provided iPad.

Qualifications

• Hold a full UK driving licence and have access to a vehicle.
• Prefer working independently, outdoors, and engaging with people face-to-face.
• Tech-savvy and comfortable working independently.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Educate customers about the consequences of non-payment.
• Use an Orbit-supplied iPad to update account outcomes in real time.

Skills

Full UK driving licence

Access to a vehicle

Face-to-face customer engagement

Tech-savvy

Independent worker

Tools

Orbit-supplied iPad

Job description

** Start date 12th October 2026**

Location:Within a 90-minute travel radius of your home (applicants must reside within Chelmsford)

Salary:From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential:Up to £35,765 per year (inclusive of car allowance)

Hours:Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between8am-8pm
• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (Up to £400)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.