Field-Based Housing Officer (9-Month Term)

Incommunities; Huddersfield; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

Annual leave 28 days + bank holidays

Leave buy/sell

Training opportunities

Wellbeing site discounts

Health scheme

Employee Assistance Programme

Cycle to work

Gym discounts

Mental Health First Aiders

Job summary

Incommunities is recruiting a Neighbourhood Housing Officer on a fixed term basis for 9 months to cover a maternity. You will deliver a high quality housing management service, including estate inspections, ASB handling and extensive partnership work.

The role is based mainly in Huddersfield and Heckmondwike with 80% field work. You will develop neighbourhood plans, manage tenancy obligations, and contribute to safer, cleaner communities while supporting customers.

Qualifications

• Experience of dealing with customers face to face in a housing related role.
• Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
• Knowledge of dealing with anti-social behavior complaints.
• A passion for delivering excellent customer service and making a difference to the peoples lives.
• Awareness of customers diverse needs.
• Flexible and adaptable approach to a changing and varied workload.
• Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
• Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
• Excellent organisation, project management and time management skills.
• Ability to prioritise, manage your own workload and to meet deadlines.
• Self-motivated, driven and skilled at taking ownership.
• Commutable distance of Huddersfield and Heckmondwike.
• Access to your own transport to attend site visits.
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.

Responsibilities

• Deliver a high quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
• Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
• Spend 80% of your time out in our neighbourhoods.
• Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
• Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
• Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
• Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
• Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
• Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
• Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations .
• Work and contribute to investment/other projects when required.
• Proactively and effectivelyrespond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
• Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
• Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
• Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives

Skills

Customer service

ASB handling

Stakeholder engagement

Data analysis

Time management

Communication

Field work

Tools

Microsoft Excel

CRM systems

Job description

Incommunities is recruiting a Neighbourhood Housing Officer on a fixed term basis for 9 months to cover a maternity. You will deliver a high quality housing management service, including estate inspections, ASB handling and extensive partnership work.

The role is based mainly in Huddersfield and Heckmondwike with 80% field work. You will develop neighbourhood plans, manage tenancy obligations, and contribute to safer, cleaner communities while supporting customers.