Neighbourhood Housing Officer (Field‑Based)

SNG (Sovereign Network Group); Greenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank

Holiday buy/sell

Wellbeing days and volunteering days

Pension 12% + Life cover

Enhanced parental pay

Private medical/dental/critical Ill.

Wellbeing discounts & 24/7 virtual GP

Job summary

Sovereign Network Group is hiring a Housing Officer to manage tenancy, lease, and neighbourhood services. The role blends home, office, and fieldwork with one day a week at the Greenham Office and travel across the Oxfordshire area.

You will engage residents, partners, and authorities to deliver customer-focused services, ensuring safety, compliance, and responsive neighbourhood management.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
• A collaborative approach, working across teams and with external stakeholders.
• Good knowledge of landlord services and the ability to apply this in practice.
• A customer-first mindset, with a track record of achieving positive outcomes.
• Confidence using digital tools to support service delivery.
• A full driving licence and access to your own vehicle.

Responsibilities

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

Skills

Communication skills

Relationship-building

Collaborative approach

Digital tools

Driving licence

Customer-focused

Job description

Sovereign Network Group is hiring a Housing Officer to manage tenancy, lease, and neighbourhood services. The role blends home, office, and fieldwork with one day a week at the Greenham Office and travel across the Oxfordshire area.

You will engage residents, partners, and authorities to deliver customer-focused services, ensuring safety, compliance, and responsive neighbourhood management.