Field-Based Customer Solutions Specialist

DeterTech Holdings Limited; Yeovil; On-site; GBP 33,000 - 38,000; Full time

Job summary

DeterTech Holdings Limited is seeking a Customer Solutions Specialist to support the Yeovil area. This full-time role involves conducting site surveys, producing quotes, and maintaining high-quality customer service across our client base.

You will collaborate with Sales, Engineering, and Operations to ensure solutions meet customer needs and are implemented smoothly. Reporting to the Customer Success department, you will be the primary contact for customers during the solutions lifecycle,

Qualifications

• Experience in a customer-facing role, ideally in a field-based or on-site environment.
• Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
• Comfortable working independently, managing time effectively, and travelling to customer locations.
• Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.

Responsibilities

• Site Surveys & Assessments: conduct on-site and off-site surveys and identify suitable solutions.
• Quotations: prepare quotations, raise SmartWater quotes, and process pricing and orders.
• Customer Experience & Relationship Management: be the primary contact, build trust, and escalate issues when needed.
• Collaboration & Service Delivery: work with Sales, Customer Success, Engineers and ARC teams to deliver solutions.
• Documentation & Continuous Improvement: keep records and share insights to improve processes.

Skills

Customer-facing

Field-based

Communication

Travel

Problem-solving

Ownership

Team collaboration

Security systems knowledge

Job description

DeterTech Holdings Limited is seeking a Customer Solutions Specialist to support the Yeovil area. This full-time role involves conducting site surveys, producing quotes, and maintaining high-quality customer service across our client base.

You will collaborate with Sales, Engineering, and Operations to ensure solutions meet customer needs and are implemented smoothly. Reporting to the Customer Success department, you will be the primary contact for customers during the solutions lifecycle,