Field-Based Customer Solutions Expert

DeterTech | UK; Manchester; On-site; GBP 33,000 - 38,000; Full time

Job summary

DeterTech is seeking a Customer Solution Specialist to deliver a superior customer experience across its customer base in the UK. You will conduct detailed site surveys and post-incident assessments to understand needs and ensure solutions are fit for purpose.

You will engage with Sales, Customer Success, Engineers and ARC teams to ensure effective delivery and clear communication of requirements. In this on-site role, you will take ownership of the customer journey from survey to handover,

Qualifications

• Experience in a customer-facing role, ideally in field-based or on-site environment.
• Strong interpersonal and communication skills with a commitment to excellent customer service.
• Independent work style with good time management and travel to customer locations.
• Detail-oriented with problem-solving skills and objective assessment.
• Confidently representing DeterTech in customer environments with professionalism.

Responsibilities

• Conduct comprehensive on-site and off-site surveys for customers to assess requirements and identify suitable solutions.
• Attend customer sites after incidents to evaluate measures and recommend improvements.
• Prepare and issue quotations following surveys and convert quotes into orders where possible.
• Provide primary point of contact for customers during establishment of Customer Solutions and manage expectations.

Skills

Customer-facing experience

Strong communication

Independent working

Travel to customer locations

Problem-solving

Ownership and accountability

Professional demeanour

Cross-team collaboration

Job description

DeterTech is seeking a Customer Solution Specialist to deliver a superior customer experience across its customer base in the UK. You will conduct detailed site surveys and post-incident assessments to understand needs and ensure solutions are fit for purpose.

You will engage with Sales, Customer Success, Engineers and ARC teams to ensure effective delivery and clear communication of requirements. In this on-site role, you will take ownership of the customer journey from survey to handover,