Field Customer Solutions Specialist - North West

DeterTech Holdings Limited; Manchester; On-site; GBP 33,000 - 38,000; Full time

Job summary

DeterTech Holdings Limited in Manchester is seeking a Customer Solutions Specialist to deliver a superior customer experience. You will conduct detailed site surveys and post-incident assessments to understand and respond to customer needs, ensuring solutions are fit for purpose and service quality remains high.

As the primary customer contact, you will build trust, manage issues, and coordinate with Sales, Customer Success, Engineers and ARC teams to ensure smooth handovers from survey to

Qualifications

• Experience in a customer-facing role and a strong commitment to excellent service.
• Ability to work independently, manage time effectively and travel to client sites.
• Detail-oriented with strong problem-solving skills and objective assessment.

Responsibilities

• Conduct on-site and off-site site surveys to identify requirements and appropriate solutions.
• Attend customer sites after incidents to evaluate measures and recommend improvements.
• Prepare quotations and convert surveys into orders where possible, raising SmartWater quotations.
• Serve as the primary contact for customers and manage the customer experience throughout surveys and assessments.
• Collaborate with Sales, Customer Success, Engineers and ARC teams to deliver solutions and provide feedback for improvement.
• Maintain accurate records of site visits, findings and interactions and identify improvement opportunities.

Job description

DeterTech Holdings Limited in Manchester is seeking a Customer Solutions Specialist to deliver a superior customer experience. You will conduct detailed site surveys and post-incident assessments to understand and respond to customer needs, ensuring solutions are fit for purpose and service quality remains high.

As the primary customer contact, you will build trust, manage issues, and coordinate with Sales, Customer Success, Engineers and ARC teams to ensure smooth handovers from survey to