Field Solutions Consultant

DeterTech | UK; Luton; On-site; GBP 32,000 - 42,000; Full time

Job summary

DeterTech is seeking a Customer Solution Specialist to deliver a professional customer experience across its client base. You will lead on-site surveys, assess customer needs after incidents, and collaborate with Sales, Customer Success, Engineers and ARC teams to tailor effective solutions.

You will build trust through clear communication, manage quotations and orders, and ensure a smooth handover from survey to installation and ongoing service while travelling to customer locations with a full

Qualifications

• Experience in a customer-facing role, ideally field-based.
• Strong interpersonal and communication skills.
• Willingness to travel to customer locations.
• Detail-oriented with strong problem-solving skills.
• Full UK driving license.
• Ability to work independently and manage time.
• Collaborative mindset across internal teams.

Responsibilities

• Conduct on-site and off-site surveys for customers.
• Prepare quotations after surveys and convert quotes into orders where possible.
• Coordinate pricing, orders, and customer details per procedures.
• Serve as the primary customer contact during establishment of Customer Solutions.
• Build trust through clear communication and ownership of issues.
• Facilitate handover between survey, installation and ongoing service.
• Maintain records of site visits and customer interactions.
• Identify recurring issues and share improvement insights.

Skills

Customer-facing

Interpersonal communication

Traveling

Time management

Problem solving

Ownership

Cross-team collaboration

Professionalism

Tools

Security systems

Job description

DeterTech is seeking a Customer Solution Specialist to deliver a professional customer experience across its client base. You will lead on-site surveys, assess customer needs after incidents, and collaborate with Sales, Customer Success, Engineers and ARC teams to tailor effective solutions.

You will build trust through clear communication, manage quotations and orders, and ensure a smooth handover from survey to installation and ongoing service while travelling to customer locations with a full