Field-Based Customer Service Technician — Multi-Skilled with Bonus

Miller Homes Ltd; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company van

26 days annual leave + public holidays

Birthday off

10% bonus

Job summary

Miller Homes Ltd is seeking a Customer Services Technician to join the North-East regional team in Newcastle. You will perform multi-trade remedial tasks in occupied/unoccupied properties, ensuring safety, quality and excellent customer service in line with Miller Homes' values.

You will coordinate with the Central Office Hub for task updates, maintain professional appearance and PPE, and obtain customer completion notices where possible. The role includes a company van and bonus potential.

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with knowledge of joinery, bricklaying, plaster patching, painting and decorating.
• Ability to deliver courteous, exemplary customer service at all times.
• Able to liaise with different disciplines to achieve daily goals.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• Liaise with the Central Office Hub to provide status reports of on-going and completed tasks.
• Maintain smart appearance and wear appropriate footwear and PPE for occupied properties.
• Obtain signed satisfaction/completion notifications from customers where possible.

Skills

Multi-skilled

Joinery

Bricklaying

Plaster patching

Painting and decorating

Customer service

Job description

Miller Homes Ltd is seeking a Customer Services Technician to join the North-East regional team in Newcastle. You will perform multi-trade remedial tasks in occupied/unoccupied properties, ensuring safety, quality and excellent customer service in line with Miller Homes' values.

You will coordinate with the Central Office Hub for task updates, maintain professional appearance and PPE, and obtain customer completion notices where possible. The role includes a company van and bonus potential.