Customer Services Technician

Miller Homes Limited; Glasgow; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Company van

Birthday off

Bonus 10%

Job summary

Miller Homes Limited in the Scotland West region (Glasgow) is seeking a Customer Services Technician to carry out remedial tasks in occupied or unoccupied properties, working safely and with a focus on customer service.

You will liaise with the Central Office Hub, maintain a smart appearance, and secure completion notifications from customers. The role includes a company van, 26 days annual leave, a 10% bonus potential, and a competitive salary.

Qualifications

• Experience in a similar role
• Able to paint / decorate and tape
• Excellent customer service at all times
• Able to form strong professional relationships and liaise with different disciplines

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System
• Liaise with the Central Office Hub to provide status reports of on-going and completed tasks
• Maintain smart appearance and wear appropriate footwear and protection
• Obtain signed satisfaction/completion notifications from customers after remedial tasks

Skills

Customer service

Communication

Professional relationships

Teamwork

Tools

Paint & decorate

Job description

Customer Services Technician

Department: Customer Services

Employment Type: Full Time

Location: Scotland West

Description

Customer Services Technician

Scotland West Region, Glasgow, G69 6GA

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the Scotland West region. The role will see you carry out remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

CUSTOMER SERVICES TECHNICIAN RESPONSIBILITIES:

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

CUSTOMER SERVICES TECHNICIAN REQUIREMENTS:

• Experience in a similar role
• Be able to paint / decorate and tape.
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company van