Customer Services Technician

Miller Homes; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

26 days leave

10% bonus

Company van

Job summary

Miller Homes in Derby, Derbyshire, is recruiting a Customer Services Technician to carry out multi-trade remedial work in occupied and unoccupied properties in the East Midlands.

You will work safely under SH&E guidelines, liaise with the Central Office Hub for progress updates, and ensure customers are satisfied with the service. The role offers a competitive salary, 26 days leave plus birthday off, a 10% bonus potential, and a company van.

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with knowledge of joinery, bricklaying, plaster patching, painting and decorating.
• Excellent customer service at all times.
• Ability to liaise with different disciplines within the business.

Responsibilities

• Carry out work diligently and safely in line with the SH&E Management System.
• Liaise with the Central Office Hub to provide status reports of on-going and completed tasks.
• Maintain smart appearance and wear appropriate PPE when entering occupied properties.
• Obtain signed satisfaction/completion notifications from customers after work is completed.

Skills

Multi-skilled

Customer service

Communication

Relationship building

Job description

Customer Services Technician Miller Homes Derby, Derbyshire, GB

Description

Customer Services Technician

East Midlands Region, Derby

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the East Midlands region. The role will see you carry out multi‑trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much‑coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

Customer Services Technician Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

Customer Services Technician Requirements

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company van

Miller Homes was established in 1934 and is one of the UK’s largest, privately owned national homebuilders with a focus on building new homes in attractive regional markets. We operate from three divisions – Scotland, North, and Midlands and South – and are strategically positioned in eleven regions.

We have a strong presence in sought-after suburban locations which continue to benefit from high demand and favourable affordability.

Our purpose is to ‘create great places where people and planet prosper’. This is achieved by building homes and developments that create communities with an emphasis on placemaking and design.

We are proud of our reputation for delivering desirable high-quality homes and delighting our customers throughout their homebuying journey with an award-winning personalised customer experience, both digitally and in-person.

At Miller Homes, we care about people, performance, pride and prospering and these values enable us to fulfil our purpose of creating great places where people prosper.

Our people are proud to be part of a team which achieves this purpose by building quality new homes and creating thriving communities whilst having the opportunity to build and develop their own career in an exciting and rewarding industry sector.

As an equal opportunities employer, we support and listen to each other, always respecting and valuing other people’s views, feelings and aspirations. We regularly engage with our people on issues including equality and employee well-being.

For over 90 years, we have created a business based on creativity, innovation and commercial acumen. However, none of that could have been achieved without the right people, which is why we are committed to providing opportunities for personal growth through training, development and continuous improvement.

Full-time +1