Customer Services Technician

Miller Homes Ltd; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company van

26 days annual leave + public holidays

Birthday off

10% bonus

Job summary

Miller Homes Ltd is seeking a Customer Services Technician to join the North-East regional team in Newcastle. You will perform multi-trade remedial tasks in occupied/unoccupied properties, ensuring safety, quality and excellent customer service in line with Miller Homes' values.

You will coordinate with the Central Office Hub for task updates, maintain professional appearance and PPE, and obtain customer completion notices where possible. The role includes a company van and bonus potential.

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with knowledge of joinery, bricklaying, plaster patching, painting and decorating.
• Ability to deliver courteous, exemplary customer service at all times.
• Able to liaise with different disciplines to achieve daily goals.

Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System.
• Liaise with the Central Office Hub to provide status reports of on-going and completed tasks.
• Maintain smart appearance and wear appropriate footwear and PPE for occupied properties.
• Obtain signed satisfaction/completion notifications from customers where possible.

Skills

Multi-skilled

Joinery

Bricklaying

Plaster patching

Painting and decorating

Customer service

Job description

Department: Customer Services

Location: North East

Customer Services Technician

North-East Region, Newcastle, NE27 0QJ

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the North-East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being the face of Miller Homes Customer Service in the field.

Customer Services Technician Responsibilities

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.

Customer Services Technician Requirements

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company van