Customer Service Technician

Miller Homes Ltd

Worcester

On-site

GBP 26,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company contributes 6.5% towards pension

Company pension 6.5%

Job summary

A prominent UK housebuilder is seeking a Customer Services Technician in Worcester. The role involves carrying out multi-trade remedial tasks in a safe and customer-focused manner. Candidates should have relevant experience and a multi-skilled background. This full-time position offers a competitive salary, 26 days annual leave, and a potential 10% bonus.

Qualifications

Experience in a similar role, ideally with another housebuilder.
Multi-skilled with knowledge of various trades.
Ability to offer exemplary customer service at all times.

Responsibilities

Carry out multi-trade remedial tasks safely and diligently.
Liaise with the Central Office Hub for status reports.
Obtain customer satisfaction notifications after tasks.
Obtain signed satisfaction/completion notifications from customers after task completion.

Skills

Experience in a similar role

Multi-skilled

Courteous customer service

Strong professional relationships

Job description

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Direct message the job poster from Miller Homes Ltd

West Midlands Region, Worcester, WR5 2RX

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the West Midlands region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

Responsibilities

Carry out work diligently and safely in line with the company SH&E Management System
To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
Always be of smart appearance and ensure having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible

Requirements

Experience in a similar role, ideally with another housebuilder
Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
To offer courteous, exemplary and efficient customer service at all times
Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What we offer