Field Account Manager

Daisy Communications; Dartford; Remote; GBP 40,000; Full time

Job summary

A leading telecommunications provider seeks a Field-Based Sales Representative to drive growth by cross-selling to existing customers. The role offers a salary of up to £40,000 with uncapped commission, along with a company car or car allowance. Key responsibilities include account management, customer service, and maintaining product knowledge. Employee benefits include holidays, training, and referral bonuses.

Benefits

25 days holiday plus bank holidays

Additional day off for birthday or wedding

£500 referral bonus

Training and support

Eye care vouchers

Exclusive discounts

Qualifications

• Experience in telecoms with large customer accounts.
• Experience in account management.
• Ability to articulate product portfolio clearly.

Responsibilities

• Achieve net growth by cross-selling products to existing customers.
• Manage customer accounts and ensure satisfaction.
• Raise and follow up on issues with customer service.

Skills

Account management

Customer service

Telecom knowledge

Sales process understanding

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. Achieve net growth and increase product penetration by cross-selling Daisy products into existing customers.

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across existing customer base with high product knowledge of Daisy’s portfolio.
• Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
• Effectively question customers to identify needs for new or additional products and engage specialists as needed.
• Input meeting information into Daisy Central within 24 hours and send follow-up actions to customers.
• Complete all quotes through Daisy Central or provided templates within 48 hours of the meeting.
• Maintain high product knowledge to identify opportunities for efficiency, cost reduction, or effectiveness improvements.
• Deliver excellent account management to encourage re-signs and cross-sell opportunities.
• Collaborate with support and specialist teams to provide high-quality service and recommendations.

2. Customer Service Responsibilities for Managing Existing Base

• Raise cases with customer service for issues and ensure all details are provided.
• Communicate with customers throughout case resolution.
• Follow up with customers after case closure to ensure satisfaction.
• Flag unresolved or risky cancellations to management for appropriate action.

Qualifications

• Experience in telecoms with large customer accounts.
• Experience in account management.
• Understanding of objectives across multiple business verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.

Additional Information

• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• Additional day off for birthday or wedding.
• £500 referral bonus for successful referrals.
• Training and support for professional growth.
• Eye care vouchers and discounted healthcare memberships.
• Sim deals for you and your family/friends.
• Exclusive discounts at over 1,200 retailers.