Patient Services Executive

We're Care Fertility; Old Woking; On-site; GBP 16,000 - 27,000; Part time

Benefits offered by this job

33 days annual leave

Pension scheme

Life assurance

Retail discounts

Wellbeing hub

Job summary

Care Fertility in Woking seeks a Patient Services Executive to be the first point of contact for patients, delivering compassionate, expert care throughout their fertility journey. You will work with clinical and administrative teams to ensure every patient experience reflects our values.

Ideal applicants have NHS exposure or experience in healthcare settings, with strong organisational and communication skills, and a proactive, patient‑centred approach to care. DBS may be required.

Qualifications

• Experience in a patient-facing role, ideally within a healthcare setting.
• NHS background is highly desirable, especially with NHS systems and processes.

Responsibilities

• Be the first point of contact for patients and ensure compassionate, expert care.
• Collaborate with clinical and administrative teams to reflect our values in every patient interaction.
• Maintain accurate documentation and coordinate patient journeys across the fertility pathway.

Skills

Patient-facing

Empathy

Organisation

Communication

Time management

Job description

We are looking for a Patient Services Executive to join our team. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

Experience in a patient-facing or customer service role, ideally within a healthcare setting.

NHS background is highly desirable, especially with the use of NHS systems and processes (2 years' experience desirable).

Strong administrative skills, with accuracy and attention to detail.

Excellent organisation, time management, and multitasking abilities.

Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.

A proactive and supportive approach, with a focus on delivering excellent patient care.

At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood. We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK. We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment. We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience. We don't just care, we are Care.

This post is subject to a DBS check.

A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do. The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey. Training and development in a rewarding healthcare setting.

Key details:

• Location: Care Fertility Woking, Hill View Road, Woking, GU22 7HW, UK
• Hours: Monday to Friday, 22.5 hours per week, between 8am - 6pm depending on shift (with some weekend work on a rota basis).

Benefits include:

• Salary: £26,548.73 per annum (FTE), inclusive of High Cost Area weighting
• Actual salary: £15,929 per annum (based on 22.5 hours per week)
• 33 days' annual leave (including public holidays), pro-rated
• Pension scheme
• Life assurance
• A range of other benefits, including retail discounts and access to our wellbeing hub