Patient Services Executive

Care Fertility; Woking; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Salary FTE

Actual salary

Annual leave

Pension

Life assurance

Discounts

Wellbeing hub

Job summary

Care Fertility in Woking is seeking a Patient Services Executive to be the first point of contact for patients, ensuring compassionate, expert care throughout their fertility journey.

You will collaborate with clinical and administrative teams to ensure a seamless patient experience, handle essential admin tasks, and uphold our values of empathy, collaboration, and excellence in every interaction.

Qualifications

• Experience in patient-facing or customer service roles, preferably healthcare.
• NHS background desirable, with NHS systems and processes (2 years' experience).
• Strong attention to detail and accuracy.
• Excellent organisational and multitasking abilities.
• Empathetic, proactive approach to patient care.

Responsibilities

• Be the first point of contact for patients.
• Coordinate with clinical and admin teams to ensure smooth patient journeys.
• Support other departments to maintain high-quality patient care.

Skills

Patient-facing role

NHS experience

Administrative skills

Organisation & time mgmt

Communication & empathy

Job description

"At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of compassion, collaboration, and expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on our journey to parenthood. We are looking for a Patient Services Executive to join our team. In this vital admin-based role, you will be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey. You will also work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

What we’re looking for:

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS background is highly desirable, especially with the use of NHS systems and processes (2 years’ experience desirable).
• Strong administrative skills, with accuracy and attention to detail.
• Excellent organisation, time management, and multitasking abilities.
• Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction.
• A proactive and supportive approach, with a focus on delivering excellent patient care.

What we offer:

• A supportive and dynamic team environment where compassion, collaboration, and expertise guide everything we do.
• The opportunity to make a meaningful impact on the lives of patients and families on their fertility journey.
• Training and development in a rewarding healthcare setting.

Key details:

Location: Care Fertility Woking, Hill View Road, Woking, GU22 7HW, UK

Hours: Monday to Friday, 22.5 hours per week, between 8am – 6pm depending on shift (with some weekend work on a rota basis).

Benefits include:

• Salary: £26,548.73 per annum (FTE), inclusive of High Cost Area weighting
• Actual salary: £15,929 per annum (based on 22.5 hours per week)
• 33 days' annual leave (including public holidays), pro-rated
• Pension scheme
• Life assurance
• A range of other benefits, including retail discounts and access to our wellbeing hub

About us:

We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.

We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

We are leading the future of fertility healthcare, and we help our patients through the most innovative science supported by an exceptional and intuitive digital experience.

We don’t just care, we are Care.

This post is subject to a DBS check.