Fast-Paced Café Associate: Digital Tools & Five-Star Service

Marks and Spencer; Gloucester; On-site; GBP 15,000 - 18,000; Part time

Job summary

Marks & Spencer is recruiting for our in-store M&S Café. This hands-on role is fast-paced and customer-focused, requiring calm under pressure and the ability to deliver five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly, keeping customers moving and satisfied.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to use digital tools to take and fulfill orders efficiently.
• Strong communication and interpersonal skills.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Ensure the cafe operates smoothly, even during busy periods.
• Recommend food and drink options to customers and upsell where appropriate.
• Maintain impeccable food safety and hygiene standards.
• Support colleagues and contribute to a high-performance team.

Skills

Brand ambassador

Digital literacy

Customer service

Calm under pressure

Teamwork

Job description

Marks & Spencer is recruiting for our in-store M&S Café. This hands-on role is fast-paced and customer-focused, requiring calm under pressure and the ability to deliver five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly, keeping customers moving and satisfied.