Fast-Paced Café Assistant — Five-Star Service

Marks & Spencer Plc; Llantrisant; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the in-store M&S Café, delivering warm, five-star service in a fast-paced environment. The role emphasizes digital tooling to take and fulfil orders efficiently while maintaining top food safety standards.

Applicants should thrive under pressure, be a strong team player, and able to adapt to varying shift patterns, including holiday peaks. This is an in-store customer-facing position focused on quality service.

Qualifications

• Experience in cafe/retail environment.
• Comfortable using digital tools to take and fulfil orders.
• Strong communication and service skills.

Responsibilities

• Be a brand ambassador, making food and drink recommendations while ensuring smooth cafe operations.
• Use tools to take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver five-star service and work well within a high-performance, fast-paced team.
• Support colleagues and adapt to changing needs across shifts.

Skills

Digital literacy

Excellent customer service

Work under pressure

Food safety standards

Teamwork

Tools

POS systems

Job description

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the in-store M&S Café, delivering warm, five-star service in a fast-paced environment. The role emphasizes digital tooling to take and fulfil orders efficiently while maintaining top food safety standards.

Applicants should thrive under pressure, be a strong team player, and able to adapt to varying shift patterns, including holiday peaks. This is an in-store customer-facing position focused on quality service.