Fast-Paced Café Assistant — Five-Star Service

Marks and Spencer; St Albans; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Café in our store offers a hands-on, high-pressure role where you’ll deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You'll be digitally confident, using our tools to take and fulfil orders fast, keeping customers moving and satisfied. Teamwork and flexibility are essential in this fast-paced environment, especially around Christmas shifts.

Qualifications

• Deliver five-star service with warmth and pace.
• Maintain impeccable food safety standards during busy periods.
• Be a brand ambassador for Marks & Spencer Café.
• Use digital tools to take and fulfil orders quickly.

Responsibilities

• Take and fulfil café orders quickly while maintaining quality.
• Keep the café area tidy and safe during peak times.
• Deliver friendly, five-star service even when busy.
• Support colleagues to meet customer needs and store goals.

Skills

Customer service

Food safety

Calm under pressure

Digital tools usage

Job description

Marks & Spencer Café in our store offers a hands-on, high-pressure role where you’ll deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You'll be digitally confident, using our tools to take and fulfil orders fast, keeping customers moving and satisfied. Teamwork and flexibility are essential in this fast-paced environment, especially around Christmas shifts.