Fast-Paced Café Associate with Five-Star Service

Marks and Spencer; Castle Point; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Café Associate for the M&S Café inside our store during the busy Christmas period. This hands-on role is high‑pressure and rewards quick thinking, delivering warm, five‑star service while recommending great food and drinks.

You’ll be digitally confident and use store tools to take and fulfil orders efficiently, maintaining top food safety standards, and collaborating with a high‑performance team to keep queues moving during peak times.

Responsibilities

• You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• You'll be digitally confident. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Job description

Marks and Spencer in the United Kingdom is seeking a Café Associate for the M&S Café inside our store during the busy Christmas period. This hands-on role is high‑pressure and rewards quick thinking, delivering warm, five‑star service while recommending great food and drinks.

You’ll be digitally confident and use store tools to take and fulfil orders efficiently, maintaining top food safety standards, and collaborating with a high‑performance team to keep queues moving during peak times.