Family Hubs Admin Coordinator (SEND & Early Years)

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

Sandwell Metropolitan Borough Council's Best Start in Life team is seeking a diligent administrator to provide high-quality support to Family Hubs and SEND services. You will help deliver a responsive and confidential service to children and families, ensuring data protection and statutory standards are met.

The role covers front-line family contact, signposting to services, coordinating autism assessment pathways for under-fives, supporting the Early Years Team and partner agencies, and

Qualifications

• GCSEs English and Maths at Grade C/4 or above.
• Business Administration qualification (NVQ Level 2/3) or equivalent.
• Experience of working with young children and families.
• Experience using Microsoft Office applications (Outlook, Word, Excel).
• Experience handling enquiries from customers, professionals or the public by phone, email and in person.

Responsibilities

• Actively promote the Best Start in Life Family Hubs and signpost families to services and activities.
• Be the first point of contact for families, professionals and partner agencies.
• Support administration of the under-5s autism assessment pathway and collate information.
• Assist Early Years Team and partners to progress assessments and monitor performance.
• Respond to enquiries via email, Teams, telephone and face-to-face interactions.

Skills

MS Office

Customer service

Communication

Education

NVQ Level 2/3 in Business Administration

Tools

Outlook

Word

Excel

Job description

Sandwell Metropolitan Borough Council's Best Start in Life team is seeking a diligent administrator to provide high-quality support to Family Hubs and SEND services. You will help deliver a responsive and confidential service to children and families, ensuring data protection and statutory standards are met.

The role covers front-line family contact, signposting to services, coordinating autism assessment pathways for under-fives, supporting the Early Years Team and partner agencies, and