Best Start in Life Administrator

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

Sandwell Metropolitan Borough Council's Best Start in Life team is seeking a diligent administrator to provide high-quality support to Family Hubs and SEND services. You will help deliver a responsive and confidential service to children and families, ensuring data protection and statutory standards are met.

The role covers front-line family contact, signposting to services, coordinating autism assessment pathways for under-fives, supporting the Early Years Team and partner agencies, and

Qualifications

• GCSEs English and Maths at Grade C/4 or above.
• Business Administration qualification (NVQ Level 2/3) or equivalent.
• Experience of working with young children and families.
• Experience using Microsoft Office applications (Outlook, Word, Excel).
• Experience handling enquiries from customers, professionals or the public by phone, email and in person.

Responsibilities

• Actively promote the Best Start in Life Family Hubs and signpost families to services and activities.
• Be the first point of contact for families, professionals and partner agencies.
• Support administration of the under-5s autism assessment pathway and collate information.
• Assist Early Years Team and partners to progress assessments and monitor performance.
• Respond to enquiries via email, Teams, telephone and face-to-face interactions.

Skills

MS Office

Customer service

Communication

Education

NVQ Level 2/3 in Business Administration

Tools

Outlook

Word

Excel

Job description

Title: Best Start in Life Administrator

Grade/Salary: Band C

Contract Type: Fixed Term (until 31.3.29)

Hours: Fulltime (secondments welcome)

Location: SMBC

Job Summary:

To provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services. The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.

Key Duties and Responsibilities

• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Support the administration of the under-5’s autism assessment pathway, including coordinating and collating information from the Inclusion
• Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently. Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
• Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face to face contact

Essential Requirements

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of working with young children and their families
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.

Closing date here: Friday 23rd October at 5pm

Shortlisting: Wednesday 28th October

Planned interview date: Friday 6th November

Please note that previous applications need not apply*

For an informal discussion, please contact Maxine Burrows on 07901363383 or Email [e-mail]