Life Administrator

Sandwell Metropolitan Borough Council; Tipton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sandwell Metropolitan Borough Council is recruiting an administrative support post within the Best Start in Life Family Hubs, with a focus on the SEND Service. The role includes acting as the first point of contact for families, professionals and partner agencies, responding to enquiries and signposting to suitable services.

You will support information coordination for the diagnosis pathway and work with education, health and social care colleagues to promote timely access to services while

Qualifications

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of working with young children and their families.
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.

Responsibilities

• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting to available services and programmes.
• Support the administration of the under-5's autism assessment pathway, coordinating and collating information from the Inclusion.
• Support Early Years Team to assist with the diagnostic process and ensure assessments progress efficiently.
• Assist with monitoring, reporting and performance activities to ensure services meet objectives.
• Respond effectively to enquiries via email, Microsoft Teams, telephone or in person.

Job description

To provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services. The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.,

• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Support the administration of the under-5's autism assessment pathway, including coordinating and collating information from the Inclusion
• Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently. Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
• Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face to face contact GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of working with young children and their families
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.