Best Start in Life Administrator

Wollborg Michelson Personnel Service Inc; Oldbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a Best Start in Life Administrator to provide high-quality, confidential administrative support to Family Hubs and the SEND service. The role focuses on partnering across education, health, social care and community services to improve outcomes for children with SEND and their families.

Key duties include promoting hub access, signposting services, coordinating autism assessment pathways, and supporting diagnostic progress with timely monitoring

Qualifications

• GCSEs in English and Maths at Grade C/4 or above.
• A recognised Business Administration qualification or equivalent experience.
• Experience of working with young children and families is desirable.
• Experience with Microsoft Office applications (Outlook, Word, Excel).
• Experience dealing with enquiries from customers, professionals or the public.

Responsibilities

• Promote the Best Start in Life Family Hubs and signpost families to services.
• Act as a first point of contact for families, professionals and partners.
• Support administration of the under-5 autism assessment pathway and information coordination.
• Assist Early Years team to support the diagnostic process and progress assessments.
• Respond to enquiries via email, Teams, telephone and in person.

Skills

Enquiry handling

Customer service

Communication

Education

GCSE English and Maths (Grade C/4+)

Business Administration qualification (NVQ2/3) or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Sandwell Metropolitan Borough Council,

Title: Best Start in Life Administrator

Grade/Salary: Band C

Contract Type: Fixed Term (until 31.3.29)

Hours: Fulltime (secondments welcome)

Location: SMBC

Job Summary

To provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services. The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.

Key Duties And Responsibilities

• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Support the administration of the under-5’s autism assessment pathway, including coordinating and collating information from the Inclusion
• Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently. Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
• Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face to face contact

Essential Requirements

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of working with young children and their families
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.

Closing date here: Friday 23rd October at 5pm

Shortlisting: Wednesday 28th October

Planned interview date: Friday 6th November

Please note that previous applications need not apply

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