Family Hub Admin & SEND Support Specialist

Sandwell; Tipton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Sandwell Council is seeking a Best Start in Life Administrator to provide high‑quality administrative support to the Family Hubs, focusing on the SEND Service and cross‑agency partnership work with education, health, social care and community services.

The postholder will ensure a confidential, responsive service, promoting positive outcomes for children with SEND and their families while complying with data protection and service standards.

Qualifications

• GCSEs English and Maths at Grade C/4 or above.
• A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
• Experience of working with young children and their families.
• Experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.

Responsibilities

• Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
• Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
• Support the administration of the under-5’s autism assessment pathway, including coordinating and collating information from the Inclusion
• Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently. Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
• Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face to face contact

Education

GCSEs English and Maths at Grade C/4 or above; Business Administration qualification (e.g. NVQ Level 2/3) or equivalent experience

Experience of working with young children and their families

Experience of using Microsoft Office applications (Outlook, Word, Excel)

Experience dealing with enquiries from customers, professionals or the public

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Sandwell Council is seeking a Best Start in Life Administrator to provide high‑quality administrative support to the Family Hubs, focusing on the SEND Service and cross‑agency partnership work with education, health, social care and community services.

The postholder will ensure a confidential, responsive service, promoting positive outcomes for children with SEND and their families while complying with data protection and service standards.