Family Hub Frontline Administrator

Kent County Council; Maidstone; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Kent County Council is seeking a proactive Business Support Assistant for the Maidstone area. You will welcome families at our Family Hubs, signpost services, and support Hub Workers with admin tasks, data entry, and room bookings.

The role involves safeguarding, data protection, and customer service, with daily use of Microsoft Office and Core+ systems. A Level 2 qualification or equivalent experience is required.

Qualifications

• Experience in admin and customer service settings.
• Good knowledge of Microsoft Office and digital tools.
• Awareness of safeguarding and data protection practices.

Responsibilities

• Greet families and signpost services.
• Support day-to-day running of hubs and admin tasks.
• Manage meetings and room bookings.
• Maintain data accuracy in attendance/registration records.
• Handle cash transactions securely and process compliments/complaints.

Skills

Admin experience

Microsoft Office

Customer service

Data protection

Safeguarding

Education

Level 2 qualification

Equivalent practical experience

Tools

Core+ system

Microsoft Office

Job description

Kent County Council is seeking a proactive Business Support Assistant for the Maidstone area. You will welcome families at our Family Hubs, signpost services, and support Hub Workers with admin tasks, data entry, and room bookings.

The role involves safeguarding, data protection, and customer service, with daily use of Microsoft Office and Core+ systems. A Level 2 qualification or equivalent experience is required.