Family Hub Guest Experience & Admin Assistant

Oxfordshire County Council; Oxford; On-site; GBP 30,000 - 34,000; Full time

Job summary

Oxfordshire County Council’s Family Hub needs a friendly, customer‑focused administrator to welcome families, manage enquiries and support bookings and promotions.

You will handle records, assist staff and volunteers, and help connect families to the right services. Previous experience in children's services is advantageous but not essential, with safeguarding and inclusive practice at the core.

Qualifications

• Excellent customer service and front-line administrative experience.
• Confident, professional communication with diverse audiences.
• Strong organisation and attention to detail.
• Proficient in MS Office and electronic records; able to stay calm in challenging situations.

Responsibilities

• Welcome visitors and manage enquiries for the Family Hub.
• Support session bookings and attendance records.
• Maintain up-to-date information materials and displays.
• Assist with promotional resources and communications.
• Collaborate with staff, volunteers and partner organisations to signpost support.

Skills

Customer service

Administrative experience

Communication

Organisational skills

MS Office

Calm under pressure

Teamwork

Safeguarding & inclusion

Children's services (advantage)

Tools

Microsoft Office

Electronic records systems

Job description

Oxfordshire County Council’s Family Hub needs a friendly, customer‑focused administrator to welcome families, manage enquiries and support bookings and promotions.

You will handle records, assist staff and volunteers, and help connect families to the right services. Previous experience in children's services is advantageous but not essential, with safeguarding and inclusive practice at the core.