Business Support Assistant

Kent County Council; Maidstone; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Kent County Council is seeking a proactive Business Support Assistant for the Maidstone area. You will welcome families at our Family Hubs, signpost services, and support Hub Workers with admin tasks, data entry, and room bookings.

The role involves safeguarding, data protection, and customer service, with daily use of Microsoft Office and Core+ systems. A Level 2 qualification or equivalent experience is required.

Qualifications

• Experience in admin and customer service settings.
• Good knowledge of Microsoft Office and digital tools.
• Awareness of safeguarding and data protection practices.

Responsibilities

• Greet families and signpost services.
• Support day-to-day running of hubs and admin tasks.
• Manage meetings and room bookings.
• Maintain data accuracy in attendance/registration records.
• Handle cash transactions securely and process compliments/complaints.

Skills

Admin experience

Microsoft Office

Customer service

Data protection

Safeguarding

Education

Level 2 qualification

Equivalent practical experience

Tools

Core+ system

Microsoft Office

Job description

At Kent County Council, our Family Hubs are vibrant community spaces where families with children aged 0-19 (or up to 25 with SEND) can access a wide range of support. From midwifery and health visiting to parenting advice and youth activities, we’re here to help families thrive. With 56 hubs across Kent, we work hand-in-hand with partners to make a real difference

About the Role

We’re on the lookout for a proactive and people-focused Business Support Assistant to join our Maidstone team.

This is a front-facing role where you’ll be the welcoming face of our hubs—greeting families, signposting services, and supporting our Family Hub Workers. You’ll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude.

What You’ll Be Doing

• Acting as the first point of contact for families, staff, and partners
• Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
• Managing sensitive information and coordinating meetings
• Using Microsoft Office and other IT tools to keep everything on track
• Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
• Managing social media posts and digital engagement to promote Family Hub services
• Handling compliments, complaints, and occasional cash transactions securely
• Booking and preparing rooms for meetings and activities, including refreshments
• Conducting weekly fire alarm tests and logging results
• Supporting the Family Hub’s digital and virtual offer to families
• Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records

About You

We’re looking for someone who is:

• Friendly, confident, and great on the phone
• Organised and able to juggle tasks with ease
• Comfortable working across different locations
• Experienced in admin and customer service
• Skilled in Microsoft Office and other digital tools
• Aware of safeguarding, data protection, and health & safety practices
• Curious, compassionate, and committed to making a difference

You’ll need a Level 2 qualification or equivalent practical experience, and a willingness to learn and grow in the Family Hubs environment.

Our Values

We live by Kent’s values:

• Brave – We do the right thing and welcome challenge
• Curious – We innovate and improve
• Compassionate – We’re respectful and understanding
• Strong Together – We share knowledge and support each other
• Responsible – We own the difference we make

What We Offer

• 28 days annual leave + bank holidays (pro rata)
• Ongoing training and development
• A supportive team culture and staff networks
• Access to Kent Rewards – discounts on top brands and services
• A meaningful role where you’ll make a real impact every day
• Location: Maidstone District (Base: Greenfields Family Hub)
• Hours: Monday - Thursdays 08:30-16:30, Fridays 8:30-16:00
• Grade: KSA

In your application, please use the ‘How you meet the requirements of the role’ section to show how you meet the criteria in the person specification. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

For further information on this role, please contact Sarah King - Business Support Lead

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.