Family Hub Operations & Data Lead (Hybrid/Remote)

Cheshire East Council; Congleton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced annual leave

Buy extra leave

Flexible working

Green car salary sacrifice

White goods salary sacrifice

Enhanced public pension

Cycle to work

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a full-time Family Hub Business Support Officer to drive high-quality administrative and business support across Family Hubs. You will oversee a team of Family Advisors, manage performance data reporting, and ensure robust financial processes to support services for children, young people and families.

The role requires strong organisational and communication skills, with experience in supervision and financial administration, and proficiency in Microsoft Office,

Qualifications

• Experience of managing or supervising administrative or business support teams.
• Experience of working with information management systems and maintaining data quality.
• Strong organisational skills.
• Experience of financial administration.
• Excellent communication.
• A commitment to improving outcomes for children, young people and families.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Recruit, develop and manage administrative and financial procedures and systems.
• Coordinate resource allocation to ensure staff coverage and efficiency.
• Respond to routine and complex enquiries embedding the Making Every Contact approach.
• Ensure accurate records are maintained and follow-up actions tracked.
• Supervise and motivate Family Advisors to meet timescales and procedures.
• Induct and train Family Advisors to meet job responsibilities.
• Maintain performance management systems linked to commissioning.
• Escalate safeguarding issues when needed.

Skills

Team supervision

Data quality

Organisational skills

Financial administration

Excel

Microsoft Office

Tools

Microsoft Office

Excel

Job description

Cheshire East Council is seeking a full-time Family Hub Business Support Officer to drive high-quality administrative and business support across Family Hubs. You will oversee a team of Family Advisors, manage performance data reporting, and ensure robust financial processes to support services for children, young people and families.

The role requires strong organisational and communication skills, with experience in supervision and financial administration, and proficiency in Microsoft Office,