Family Hub Receptionist and Support Assistant

Oxfordshire County Council; Oxford; On-site; GBP 30,000 - 34,000; Full time

Job summary

Oxfordshire County Council’s Family Hub needs a friendly, customer‑focused administrator to welcome families, manage enquiries and support bookings and promotions.

You will handle records, assist staff and volunteers, and help connect families to the right services. Previous experience in children's services is advantageous but not essential, with safeguarding and inclusive practice at the core.

Qualifications

• Excellent customer service and front-line administrative experience.
• Confident, professional communication with diverse audiences.
• Strong organisation and attention to detail.
• Proficient in MS Office and electronic records; able to stay calm in challenging situations.

Responsibilities

• Welcome visitors and manage enquiries for the Family Hub.
• Support session bookings and attendance records.
• Maintain up-to-date information materials and displays.
• Assist with promotional resources and communications.
• Collaborate with staff, volunteers and partner organisations to signpost support.

Skills

Customer service

Administrative experience

Communication

Organisational skills

MS Office

Calm under pressure

Teamwork

Safeguarding & inclusion

Children's services (advantage)

Tools

Microsoft Office

Electronic records systems

Job description

About the Role

As the first point of contact for families visiting the Family Hub, you will play a vital role in creating a warm, welcoming and inclusive environment for children, parents, carers and professionals. You will help families access information, services and activities while supporting the smooth day-to-day operation of the hub.This varied role combines reception, administration and communications responsibilities. You will welcome visitors, manage enquiries, support session bookings, maintain attendance records and help keep information materials, displays and promotional resources up to date. You will work closely with Family Hub staff, volunteers and partner organisations, helping to ensure families receive the right support at the right time

Skills:

About you

We are looking for someone who:

• Is passionate about delivering excellent customer service.
• Has previous administrative and front-line customer service experience.
• Can communicate confidently and professionally with a wide range of people.
• Has strong organisational skills and attention to detail.
• Is confident using Microsoft Office applications and electronic record systems.
• Can remain calm and professional when dealing with sensitive or challenging situations.
• Works well independently and as part of a team.
• Shares our commitment to safeguarding, inclusion and supporting families
• Experience of working in children's services, early help, community settings or Family Hubs would be an advantage but is not essential.

Qualifications:

Se Job Description