Facilities & Visitor Experience Coordinator

Manchester Arndale; Essex; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Hapi app discounts

Professional Growth

Wagestream pay

Job summary

OCS UK & Ireland is seeking a Workspace Support to ensure a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at a leading broadcasting and media site. You will support day-to-day operations and help maintain facilities standards across the building.

Key duties include greeting visitors, coordinating contractor inductions, assisting with helpdesk requests, maintaining health and safety standards and supporting access management.

Qualifications

• Experience in facilities management or workplace services.
• Strong customer service and communication skills.
• Good organisation and time-management.
• Ability to work in a fast-paced environment.
• Good understanding of workplace health and safety.
• Proficient IT skills: Word, Excel, PowerPoint.

Responsibilities

• Meet and greet visitors and contractors with a professional experience.
• Act as ambassador for OCS and the customer.
• Inductions for contractors and provide health and safety information.
• Coordinate and escort contractors as needed.
• Work with Helpdesk and engineering to plan maintenance.
• Issue visitor passes and manage access arrangements.
• Support Facilities Management updates on site issues.
• Coordinate with FM teams for consistent service delivery.
• Respond to facilities queries in person, phone, or email.
• Log Helpdesk requests and escalate as required.
• Conduct site audits on health and safety, fire routes, first aid, cleanliness, and standards.
• Identify and report health and safety concerns promptly.
• Maintain signage, noticeboards and communal areas.
• Manage incoming post, supplies and consumables.
• Assist with contractor, key and access management.
• Support facilities reporting and other site duties.

Skills

Facilities management

Front-of-house

Customer service

Communication

Health and safety

IT skills (Word, Excel, PowerPoint)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

OCS UK & Ireland is seeking a Workspace Support to ensure a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at a leading broadcasting and media site. You will support day-to-day operations and help maintain facilities standards across the building.

Key duties include greeting visitors, coordinating contractor inductions, assisting with helpdesk requests, maintaining health and safety standards and supporting access management.