Workspace Coordinator

OCS; Billericay; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay Wagestream

Job summary

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

As Workspace Support, you will help deliver a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at the site. You will support day-to-day operations, ensuring standards are maintained and issues are resolved

Qualifications

• Experience in facilities management or front-of-house environments.
• Strong customer service and communication skills.
• Good organisation and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Good understanding of workplace health and safety.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Professional, proactive and approachable manner.

Responsibilities

• Meet and greet visitors and contractors, providing a professional experience.
• Act as an ambassador for OCS and the customer.
• Carry out contractor inductions and provide health and site information.
• Coordinate and escort contractors where required.
• Work with Helpdesk and engineering teams for maintenance coordination.

Skills

Facilities management

Front-of-house

Customer service

Communication skills

Time management

IT skills (MS Office)

Professional and proactive demeanor

Tools

Microsoft Office

Job description

About The Role:

Role Overview

As Workspace Support, you’ll help deliver a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at the site of a leading broadcasting and media company.

You’ll support the day-to-day operation of the building, ensuring workplace standards are maintained and facilities issues are managed efficiently.

Key Responsibilities

• Meet and greet visitors and contractors, providing a professional customer experience.
• Act as an ambassador for OCS and the customer.
• Carry out contractor inductions and provide relevant health, safety and site information.
• Coordinate and escort contractors where required.
• Work with the Helpdesk and engineering teams to coordinate planned and reactive maintenance.
• Issue visitor passes and support access arrangements where required.
• Act as a key contact for the Facilities Management team, providing updates on site issues.
• Work with other FM teams to ensure consistent service delivery.
• Respond to facilities queries in person, by telephone and email.
• Log and monitor Helpdesk requests through to completion, escalating issues where necessary.
• Conduct site audits covering health and safety, fire routes, first aid, cleanliness and workplace standards.
• Identify and report health and safety concerns promptly.
• Maintain signage, noticeboards and communal areas to a high standard.
• Manage incoming post, supplies and consumables.
• Support contractor, key and access management where required.
• Assist with facilities reporting and other reasonable site duties.

Qualifications, Skills & Experience

Essential

• Experience within facilities management, workplace services, front-of-house or a similar customer-focused environment.
• Strong customer service and communication skills.
• Good organisation and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Good understanding of workplace health and safety.
• Good IT skills, including Microsoft Word, Excel and PowerPoint.
• Professional, proactive and approachable manner.

Desirable

• Experience within a broadcasting, media or corporate environment.
• Experience coordinating contractors or maintenance activities.
• SIA licence.
• IOSH, NEBOSH or another relevant Health & Safety qualification.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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