Workspace Coordinator

OCS; Essex; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Hapi app discounts

Professional Growth

Wagestream pay

Job summary

OCS UK & Ireland is seeking a Workspace Support to ensure a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at a leading broadcasting and media site. You will support day-to-day operations and help maintain facilities standards across the building.

Key duties include greeting visitors, coordinating contractor inductions, assisting with helpdesk requests, maintaining health and safety standards and supporting access management.

Qualifications

• Experience in facilities management or workplace services.
• Strong customer service and communication skills.
• Good organisation and time-management.
• Ability to work in a fast-paced environment.
• Good understanding of workplace health and safety.
• Proficient IT skills: Word, Excel, PowerPoint.

Responsibilities

• Meet and greet visitors and contractors with a professional experience.
• Act as ambassador for OCS and the customer.
• Inductions for contractors and provide health and safety information.
• Coordinate and escort contractors as needed.
• Work with Helpdesk and engineering to plan maintenance.
• Issue visitor passes and manage access arrangements.
• Support Facilities Management updates on site issues.
• Coordinate with FM teams for consistent service delivery.
• Respond to facilities queries in person, phone, or email.
• Log Helpdesk requests and escalate as required.
• Conduct site audits on health and safety, fire routes, first aid, cleanliness, and standards.
• Identify and report health and safety concerns promptly.
• Maintain signage, noticeboards and communal areas.
• Manage incoming post, supplies and consumables.
• Assist with contractor, key and access management.
• Support facilities reporting and other site duties.

Skills

Facilities management

Front-of-house

Customer service

Communication

Health and safety

IT skills (Word, Excel, PowerPoint)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About The Role:

Role Overview

As Workspace Support, you’ll help deliver a professional, welcoming and well-managed workplace for colleagues, contractors and visitors at the site of a leading broadcasting and media company.

You’ll support the day-to-day operation of the building, ensuring workplace standards are maintained and facilities issues are managed efficiently.

Key Responsibilities

• Meet and greet visitors and contractors, providing a professional customer experience.
• Act as an ambassador for OCS and the customer.
• Carry out contractor inductions and provide relevant health, safety and site information.
• Coordinate and escort contractors where required.
• Work with the Helpdesk and engineering teams to coordinate planned and reactive maintenance.
• Issue visitor passes and support access arrangements where required.
• Act as a key contact for the Facilities Management team, providing updates on site issues.
• Work with other FM teams to ensure consistent service delivery.
• Respond to facilities queries in person, by telephone and email.
• Log and monitor Helpdesk requests through to completion, escalating issues where necessary.
• Conduct site audits covering health and safety, fire routes, first aid, cleanliness and workplace standards.
• Identify and report health and safety concerns promptly.
• Maintain signage, noticeboards and communal areas to a high standard.
• Manage incoming post, supplies and consumables.
• Support contractor, key and access management where required.
• Assist with facilities reporting and other reasonable site duties.

Qualifications, Skills & Experience

Essential

• Experience within facilities management, workplace services, front-of-house or a similar customer-focused environment.
• Strong customer service and communication skills.
• Good organisation and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Good understanding of workplace health and safety.
• Good IT skills, including Microsoft Word, Excel and PowerPoint.
• Professional, proactive and approachable manner.

Desirable

• Experience within a broadcasting, media or corporate environment.
• Experience coordinating contractors or maintenance activities.
• SIA licence.
• IOSH, NEBOSH or another relevant Health & Safety qualification.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

#CEJ26