Facilities Service Manager – Lead Delivery & Compliance

VIVO Defence Services; Exmouth; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

6% pension contribution

25 days annual leave

Private medical cover

Life assurance 2x salary

Job summary

VIVO Defence Services is seeking an experienced Service Manager to take ownership of service delivery for an on-site estate in Exmouth. You will manage reactive repairs, planned maintenance and Billable Works, driving safety, compliance and customer satisfaction across the site.

You will lead teams, coordinate multiple workstreams, monitor KPIs and manage supply chain partners to ensure high-quality service delivery in line with contractual requirements.

Qualifications

• Experience in facilities management and operational service delivery within complex environments.
• Strong understanding of compliance, safety, and contractor management.
• Ability to analyze service data and CAFM outputs to drive improvements.

Responsibilities

• Oversee reactive maintenance and planned works across designated estate area.
• Manage supply chain partners and contractors, ensuring safe, compliant delivery.
• Review service performance and KPIs, addressing risks and opportunities.
• Maintain accurate records and RAMS, permits and compliance documentation.

Skills

Facilities management

Contractor management

Reactive maintenance

Education

Technical qualification in Building Services

Tools

Maximo

Job description

VIVO Defence Services is seeking an experienced Service Manager to take ownership of service delivery for an on-site estate in Exmouth. You will manage reactive repairs, planned maintenance and Billable Works, driving safety, compliance and customer satisfaction across the site.

You will lead teams, coordinate multiple workstreams, monitor KPIs and manage supply chain partners to ensure high-quality service delivery in line with contractual requirements.