Facilities Scheduler: SLA‑Driven Field Operations

Jones Lang LaSalle Incorporated; Sandiway; On-site; GBP 28,000 - 40,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Facilities Operations Coordinator to manage work orders end-to-end across a large portfolio. You will coordinate planned and reactive services and maintain accurate records in the CAFM system to drive efficiency and compliance.

You will monitor orders to meet strict SLAs, collaborate with external suppliers, and contribute to continuous process improvements.

Qualifications

• 2+ years' experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Responsibilities

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and expedite work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Skills

Work order management

Scheduling

Mobile resource planning

Facilities Management

Customer service

SLA compliance

Communication skills

Problem solving

Attention to detail

Tools

CAFM system

Job description

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Facilities Operations Coordinator to manage work orders end-to-end across a large portfolio. You will coordinate planned and reactive services and maintain accurate records in the CAFM system to drive efficiency and compliance.

You will monitor orders to meet strict SLAs, collaborate with external suppliers, and contribute to continuous process improvements.