Facilities Planning & Scheduling Specialist

Total Facilities Recruitment Limited; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 29,000; Full time

Job summary

Total Facilities Recruitment Limited is working with a leading facilities client to recruit an experienced administrator. You will manage reactive jobs, coordinate end-to-end work orders and liaise with engineers and suppliers to keep service levels.

A strong focus on accuracy, reporting and customer service is essential, with an excellent telephone manner expected. The role also covers procurement, invoicing, audits and coordination of monthly meetings, emphasizing timely data capture and

Qualifications

• Knowledge of working within a Facilities environment.
• Experience delivering high-class customer service and maintaining accuracy.

Responsibilities

• Responsible for all reactive jobs received through the customer support process.
• Preparation of reports and documentation.
• Execution of end-to-end work order management, coordinating planned and reactive services.
• Record all information to resolve reported service requests, incidents and complaints with accurate classification for trend analysis.
• Monitor, action and elevate work orders and incidents to meet SLAs and keep customers informed.
• Procurement of services from external supply partners, including PO creation and service delivery management.
• Raising POs and invoices; production of valuations and presentation of results.
• Quote logging and processing; collating timesheets from engineers and verifying data quality.
• Contract set-up (PPM / System support); application billing preparation.
• Ensure charges are processed for payment according to contract terms and rates.
• Chase and escalate SLA/KPI breaches; coordinate site audits and monthly meetings.
• Coordinate monthly reviews and reporting on PPM and reactive works; liaise with regional teams on ad-hoc scheduling.
• Collate statistics for invoicing and validate reactive charges.
• Assist colleagues as needed and support regional managers with audits.

Job description

Total Facilities Recruitment Limited is working with a leading facilities client to recruit an experienced administrator. You will manage reactive jobs, coordinate end-to-end work orders and liaise with engineers and suppliers to keep service levels.

A strong focus on accuracy, reporting and customer service is essential, with an excellent telephone manner expected. The role also covers procurement, invoicing, audits and coordination of monthly meetings, emphasizing timely data capture and