Facilities Planner & Work-Order Coordinator

Total Facilities Recruitment Limited; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Total Facilities Recruitment Limited is seeking an experienced administrator for a busy facilities environment in Birmingham. You will handle reactive jobs, manage documentation, and support end-to-end work order processes.

The role requires accurate data recording, strong customer service, and an excellent telephone manner to keep clients informed and ensure service levels are met. Mon - Fri 9am - 5pm; on-site work and local travel may be required.

Qualifications

• Experienced administrator in a facilities environment.
• Ability to hit the ground running.
• Experience in delivering high-class customer service.

Responsibilities

• Manage all reactive jobs via the customer support process.
• Prepare reports and documentation.
• Coordinate end-to-end work orders with engineering and supply chain.
• Record information to resolve service requests and incidents.
• Monitor, action and escalate work orders to meet SLAs.
• Procurement of services from external partners and POs.
• Raising invoices and valuations, logging quotes.
• Collation of timesheets and auditing regional data.
• Coordinate site audits and monthly reviews.

Skills

Customer service

Telephone manner

Administrative

Job description

Total Facilities Recruitment Limited is seeking an experienced administrator for a busy facilities environment in Birmingham. You will handle reactive jobs, manage documentation, and support end-to-end work order processes.

The role requires accurate data recording, strong customer service, and an excellent telephone manner to keep clients informed and ensure service levels are met. Mon - Fri 9am - 5pm; on-site work and local travel may be required.