Facilities Operations Specialist (Helpdesk & CAFM)

Bet365 Company; Stoke-on-Trent; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bet365 Company is seeking a Facilities Administrator to support day-to-day operations across the site. You will oversee helpdesk software, maintain facilities systems, and coordinate administrative workflows to back up the Facilities team.

The role is full-time with a rolling rota of 4 days in a 7-day week, requiring flexibility and reliable organisation to manage varied tasks and stakeholder communications effectively.

Qualifications

• Proficiency in CAFM systems and Helpdesk software.
• Ability to execute tasks under pressure and meet strict deadlines with attention to detail.
• Proficiency with Microsoft Office applications including Outlook and Excel.
• Strong communication with internal and external stakeholders as a primary contact.
• Excellent time management and ability to juggle competing priorities.
• Capable of working independently while contributing to team objectives.

Responsibilities

• Act as the primary point of contact for the business and external contractors.
• Monitor mailboxes, CAFM, and booking systems to maintain continuous operational support.
• Provide administrative assistance to the wider Facilities team.
• Coordinate pool vehicle bookings and electric vehicle charging points.
• Collaborate with Engineering teams to build structured job plans.
• Manage high-priority maintenance jobs through to full resolution.

Skills

Stakeholder communication

Time management

Independent worker

Pressure under deadlines

Organising priorities

Tools

CAFM systems

Helpdesk software

Microsoft Office

Job description

Bet365 Company is seeking a Facilities Administrator to support day-to-day operations across the site. You will oversee helpdesk software, maintain facilities systems, and coordinate administrative workflows to back up the Facilities team.

The role is full-time with a rolling rota of 4 days in a 7-day week, requiring flexibility and reliable organisation to manage varied tasks and stakeholder communications effectively.